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WOODEN HOME customer privacy notice

Our Privacy Policy covers the collection, use, and disclosure of personal information obtained during any interaction with us. This includes visiting our website, making purchases, or contacting us via email or phone. We encourage you to review the details of why, how, and when we may use your information, as well as the parties with whom we may share it. We are committed to safeguarding your privacy and maintaining its integrity.

Our contact details:

Email

sales@woodencratesandfurniture.store

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Telephone number

  • Purchase or account history

  • Account information

  • Information relating to loyalty programs

  • Website user information (including user journeys and cookie tracking). This information is collected to help us enhance our website and develop better products in the future.

  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Marketing preferences

  • Location data

  • Recorded images, such as photos or videos

  • Purchase or viewing history

  • IP addresses

  • Website and app user journey information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract

  • Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract

  • Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

  • Contract

Where we get personal information from

  • People directly

How long we keep information

Type of Personal Information

Retention Period

Justification

Customer Name

6 years after last order

To comply with legal obligations under UK tax laws and for customer service purposes.

Customer Address

6 years after last order

To fulfill orders, provide shipping/delivery services, and for future communication.

Customer Email Address

Until consent is withdrawn

For order confirmation, updates, and customer communication.

Customer Phone Number

Until consent is withdrawn

For order confirmation, customer service, and resolving any order-related issues.

Payment Information (e.g., credit card details)

7 years after transaction

To comply with legal obligations under UK tax laws and for handling refunds or payment disputes.

Order History

6 years after last order

To track previous purchases, provide customer support, and for analytics purposes.

Customer Preferences

Until consent is withdrawn

To personalize the customer experience and provide relevant product recommendations.

Customer Communication History

6 years after last interaction

For customer service purposes, resolving disputes, and maintaining communication logs.

Who we share information with

Data processors

Evri

This data processor does the following activities for us: a delivery courier handles personal data provided by a business for the purpose of delivering orders while ensuring the security, accuracy, and confidentiality of the data in compliance with applicable laws and regulations.

Parcelforce

This data processor does the following activities for us: a delivery courier handles personal data provided by a business for the purpose of delivering orders while ensuring the security, accuracy, and confidentiality of the data in compliance with applicable laws and regulations.

Evri

This data processor does the following activities for us: a delivery courier handles personal data provided by a business for the purpose of delivering orders while ensuring the security, accuracy, and confidentiality of the data in compliance with applicable laws and regulations.

DPD

This data processor does the following activities for us: a delivery courier handles personal data provided by a business for the purpose of delivering orders while ensuring the security, accuracy, and confidentiality of the data in compliance with applicable laws and regulations.

SNS Couriers

This data processor does the following activities for us: a delivery courier handles personal data provided by a business for the purpose of delivering orders while ensuring the security, accuracy, and confidentiality of the data in compliance with applicable laws and regulations.

Royal Mail

This data processor does the following activities for us: a delivery courier handles personal data provided by a business for the purpose of delivering orders while ensuring the security, accuracy, and confidentiality of the data in compliance with applicable laws and regulations.

Other organisations

  • Organisations we’re legally obliged to share personal information with

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

25 April 2024

SAFETY SECURITY

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