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Terms and Conditions

These Terms & Conditions apply to all orders placed with WOODENIFY (“we”, “us”, “our”). By placing an order on our website, you agree to the terms set out below.


About Us


WOODENIFY

West Yorkshire, United Kingdom

Email: sales@woodencratesandfurniture.store


We design and manufacture handcrafted solid wood furniture and storage solutions made to order.


Products


All WOODENIFY products are:

  • Handmade to order

  • Crafted from solid wood

  • Produced in our West Yorkshire workshop


Due to the natural characteristics of timber, each piece will vary slightly in:

  • Grain pattern

  • Knots

  • Colour tone

  • Natural splits or markings


These are not faults — they are part of the natural beauty of real wood.


Product images are for illustrative purposes only. Colours may vary slightly depending on screen settings and lighting conditions.


Orders & Acceptance


An order is confirmed once payment has been successfully processed.

We reserve the right to:

  • Refuse or cancel an order if there is an error in pricing

  • Cancel orders due to stock or material issues

  • Cancel in cases of suspected fraudulent activity

If we cancel your order, a full refund will be issued.


Pricing & Payment


All prices are shown in GBP (£) and include VAT where applicable.

Delivery charges are calculated at checkout based on the assigned delivery profile.

Full payment is required at the time of ordering.


Processing Times


Most of our products are made to order.Each item is assigned a delivery profile displayed at checkout, confirming:

  • Processing time

  • Estimated delivery timeframe


If our workshop capacity allows for faster production, we may update and announce shorter processing times on our website. Processing times are estimates and may vary during busy periods.


Delivery


We carefully package all items before dispatch. Once your order leaves our workshop, delivery is handled by third-party carriers.


It is the customer’s responsibility to:

  • Provide a correct delivery address

  • Ensure access for delivery


We are not responsible for parcels successfully delivered to the address provided at checkout.

If delivery fails twice and the parcel is returned to us, additional shipping charges may apply for redelivery.


Further details are outlined in our Delivery Policy.


Cancellations & Returns


Due to the made-to-order nature of our products:

  • Customised or personalised items are non-refundable unless faulty

  • Non-personalised items may be returned within 14 days (conditions apply)


Full details can be found in our Refund & Returns Policy.


Damaged or Faulty Goods


If your item arrives damaged:

  • Notify us within 48 hours

  • Provide photographs of the item and packaging


We will assess the issue and offer a fair resolution, which may include repair, replacement or refund.


Limitation of Liability


Our liability is limited to the value of the product purchased.

We are not responsible for:

  • Indirect or consequential loss

  • Installation errors by third parties

  • Improper use or misuse of the product


All wall-mounted items must be installed using appropriate fixings suitable for your wall type.


Intellectual Property


All content on this website, including:

  • Product designs

  • Images

  • Text

  • Branding

is the property of WOODENIFY and may not be copied or reproduced without written permission.


Force Majeure


We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Courier disruptions

  • Supply chain interruptions

  • Government restrictions


Governing Law


These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Last updated:

26/01/2026

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